Returns & Refund Policy

This policy provides detailed instructions for returning purchases and obtaining refunds for orders placed via the Marrero website. All necessary information can be found below.

Scope and purpose
The return and refund policy applies to all purchases made via the Nyvame website.

Returns
If you wish to return an item, please contact our customer service department.
The customer may return the order within 14 days of purchase. Refunds will be issued within 10 days of receipt of the returned items.
An order may be canceled as long as it has not yet been shipped.

Costs
You are responsible for the costs of returning an order. Nyvame does not charge any additional return fees.

The standard cost for returns is €6.95, but may be higher if multiple items are returned.

If a product is damaged during return shipping, we may charge a fee of 30-70% of the purchase price, depending on the extent of the damage.

Return address:

Jayjay Products
Wanstraat 13
7552ET Hengelo

KVK: 95191283

E: info@marrero.com
T: +31626274277

IMPORTANT: ALWAYS notify customer service of your return in advance, otherwise it will NOT be processed and no refund will be issued.

Return costs
For defective/damaged products: Returns are free of charge if products are delivered incorrectly, damaged during transport, or